Shipping Policy

Thank you for shopping with HoopHeat. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed.

Shipping Times

Estimated delivery times:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided during checkout.

If you notice an error in your shipping details, please contact us immediately. We cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

[Brand Name] is not responsible for packages that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier.

If you experience an issue with delivery, please contact the shipping carrier directly using your tracking number.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations where delivery services are unavailable or restricted.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: hoopsheat2@gmail.com

We appreciate your support and thank you for choosing HoopHeat.